TERMS AND CONDITIONS OF USE AND PRIVACY POLICY

ALR Technologies SG Ltd. (“ALRT”, “we” or “us”) offers the GluCurve iOS App, Android app and web based interface (“System”) including all information, software, accounts, products, communications and services available from this System or offered as part of or in conjunction with this System (collectively “System’s Contents”), to you, the User (as defined below), conditional upon your acceptance of all of the terms, conditions, policies and notices stated herein. The Terms and Conditions of Use and Privacy Policy (collectively “Terms and Conditions”) constitute a binding legal agreement between you and ALRT. Please read these Terms and Conditions carefully before accessing or using the System as they set out your legal rights and obligations in relation to ALRT.

ALRT is registered in Singapore under UEN 202013739N having its registered address at 9 Raffles Place, #26-01 Republic Plaza, Singapore 048619.

1. Location Data

The GluCurve app uses your device's location data for scanning Bluetooth Low Energy devices only such as your CGM device (Continuous Glucose Monitoring) even when app is in the background. We do not share your location data nor does the app save it.

2. Definitions

“Account” shall mean the electronic file or record created and maintained within the System for a Pet enrolled in the System, in which Pet Data is stored and may be accessed, used, and updated by the Pet Owner and/or authorised Users.

“ALRT Apps” shall mean the GluCurve iOS and Android applications made available by ALRT for access to and use of the System.

“Authorized Health Care Provider” shall mean a Veterinarian or other animal health care provider nominated or authorized by a Pet Owner or the Pet Owner’s Legal Representative.

“Diabetes Supply” shall mean any equipment, device, or consumable item sold or supplied by a Veterinarian to a User for use in conjunction with the System.

“Pet” shall mean an animal enrolled in the System by a Subscriber or Pet Owner.

“Pet Data” shall mean any information relating to a Pet enrolled in the System, including health and health-related information,

“Pet Owner” shall mean an individual who enters into this Agreement with ALRT, and whose Pet receives or has received veterinary care or services from a Veterinarian.

“Site” means the web-based interface located at www.alrt.com, https://glucurve.com, https://glucurve.ca, and https://glucurve.com/console, including its related subpages, portals, and domains, through which the System may be accessed or used by a User.

“Subscriber” shall mean a Pet Owner, or any person authorized by a Pet Owner, who enters into this Agreement with ALRT to access and use the System to maintain an Account for the storage of pet Data through the System, whether for a fee or otherwise.

“System” shall mean a technology platform designed to facilitate the storage, access, and communication of Pet Data in connection with veterinary care or services provided by a Veterinarian. The System does not provide diagnosis, treatment, or other veterinary services independent of a Veterinarian.

“User” shall mean, as applicable, a Subscriber, Pet Owner, Legal Representative, Authorized Health Care Provider, Veterinarian, or any individual who enters into this Agreement with ALRT and accepts the Terms and Conditions, or who accesses or uses the System with the authorization of a Subscriber or Pet Owner. Throughout these Terms and Conditions, Subscribers, Pet Owners, Authorized Health Care Providers, Veterinarians, and Users may be referred to collectively as “you.”

“Veterinarian” shall mean animal health care provider authorized by a Pet Owner to access Data, upload health or health-related information for inclusion in the Account and send email or text communications to Users.

3. General Terms

  3.1. Individuals must not access and use the System unless they are: (a) at least 18 years’ old, and (b) possess full legal and mental capacity to agree to these Terms and Conditions.

  3.2. An individual who does not meet the requirements of paragraph 3.1 (the “Non-Contracting Party”) may only access and use the System if the following conditions are satisfied:

    (a) The Non-Contracting Party’s access and use of the System is supervised by another individual (referred to as the “Legal Representative”) who is at least 18 years’ old;

    (b) The Legal Representative is authorized to provide, and does provide, consent to these Terms and Conditions on behalf of the Non-Contracting Party (including, but not limited to, consent for the collection, use, and disclosure of the Non-Contracting Party’s personal data by ALRT as provided in these Terms and Conditions);

    (c) The Legal Representative agrees to be bound by these Terms and Conditions as a User, and warrants that the Non-Contracting Party shall comply with the Terms and Conditions as applicable to Users; and

    (d) The Legal Representative agrees to be liable for acts and omissions of the Non-Contracting Party when the Non-Contracting Party is using the System.

  3.3. Your access to and use of the System legally binds you to the Terms and Conditions. If you do not agree to the Terms and Conditions, you must not use the System and its services.

  3.4. Notwithstanding paragraph 3.3, the access and use of the System by a Non-Contracting Party pursuant to paragraph 3.2 does not create, and nothing in these Terms and Conditions shall be construed as creating, any contractual relationship between ALRT and a Non-Contracting Party. The Non-Contracting Party shall have no right to enforce any of the terms of these Terms and Conditions under the Contracts (Rights of Third Parties) Act (Cap. 53B).

  3.5. We may amend these Terms and Conditions from time to time. We will provide Users with reasonable notice of any material changes, including by sending an email notification (where a valid email address has been provided) and/or by posting a notice on our Site and/or within the ALRT Apps. Unless otherwise stated, such changes will take effect upon the expiry of the notice period specified in the notice, or, if no period is specified, upon posting. Your continued access to or use of the System after such changes take effect constitutes your acceptance of the revised Terms and Conditions.

  3.6. Any modifications made to the Terms and Conditions will be legally effective immediately upon the Terms and Conditions on the Site being updated to reflect such modifications. By continuing to access or use the System after such modification, you agree to be bound by the Terms and Conditions as modified and posted on the Site at the time of your access or use.

  3.7. You agree to review the Terms and Conditions posted on the Site each time you use the System so that you are aware of any modifications made to these Terms and Conditions.

  3.8. You agree that a printed version of these Terms and Conditions shall be admissible in judicial or administrative proceedings based upon or relating to use of the System.

  3.9. You agree that ALRT's rights under the Terms and Conditions and all incorporated agreements between ALRT and you may, in our sole discretion, be assigned by ALRT to, and our obligations thereunder be assumed by, a third party We will provide you with reasonable notice of any such assignment, including by email (where a valid email address has been provided) and/or by posting a notice on our website or within the ALRT Apps. Upon such assignment and assumption, ALRT shall have no further liability under these Terms and Conditions.

  3.10. We may change the System or delete features at any time and for any reason. We may cancel or suspend your access to any services provided on our System at any time. Our cancellation or suspension may be without cause and/or without notice. Upon cancellation, your right to use services provided by the System stops immediately.

  3.11. Our failure to act with respect to a breach by you or others of the Terms and Conditions does not waive our right to act with respect to subsequent or similar breaches.

  3.12. These Terms and Conditions set forth the entire understanding and agreement between ALRT and any User with respect to the System, its uses and services.

4. General Disclaimer

  4.1. ALRT does not provide, nor shall it be deemed as providing, through the System or otherwise, any medical advice under any circumstances. The System is designed to facilitate communications between the Pet Owner and the Authorized Healthcare Provider for their Pet. An Authorized Healthcare Provider may provide medical advice to the Pet Owner through the System. Such advice is solely the responsibility of the Authorized Health Care Provider and is not generated by the System, and ALRT shall in no way be held liable or responsible for the same. A Pet Owner’s reliance on or use of any medical advice provided by such Authorized Health Care Provider shall be at the sole risk of such Pet Owner.

  4.2. The System and any information contained on or provided through the System is provided on an “as is” basis, without any express or implied warranties. ALRT does not warrant or make any representations regarding System’s Contents, including communications referred to paragraph 4.1 above, in terms of their correctness, accuracy, completeness, reliability, or otherwise. Any access to the System is voluntary and at the sole risk of the User. A User’s reliance on or use of the System’s Contents shall be at the sole risk of such User. The making available of the System’s Contents do not constitute the provision of any medical or veterinary advice by ALRT. The Pet Owner should confirm any medical or veterinary advice communicated through the System directly with the relevant Authorized Health Care Provider by means outside of the System.

  4.3. We, and our content providers, cannot and do not guarantee or warrant against errors, omissions, delays, interruptions, or losses, including loss of data. Users of the System are responsible for maintaining a means external to the System for the reconstruction of any lost data.

  4.4. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the System, or any part thereof, with or without notice.

5. Warranties and Limitation of Liability

  5.1. We do not make any express or implied warranties, representations, or endorsements of any kind whatsoever (including without limitation, warranties of title or noninfringement, or any warranties of merchantability or fitness for a particular purpose) with regard to any Diabetes Supply, the System, or with respect to any information, product, service, merchandise, or other material provided on or through the System.

  5.2. We do not warrant or guarantee the accuracy, completeness, correctness, timeliness or usefulness of any information, products, services, merchandise, or other material provided through the System or on the internet generally. Neither ALRT nor its employees, agents, independent contractors, third-party information providers, merchants, licensors, or the like warrant that the System and/or the System’s Contents or their operation will be accurate, reliable, uninterrupted or error-free. No agent or representative of ALRT has the authority to create any warranty regarding the System and/or the System’s Contents on behalf of ALRT. The System is provided as a technology platform to facilitate communication and access to services, and Users acknowledge that they are paying for access to and use of the System and its functionalities, and not for the accuracy, reliability or outcome of any information or services obtained through it. ALRT reserves the right to change or discontinue at any time any aspect or feature of the System and/or the System’s Contents.

  5.3. To the fullest extent permissible under Singapore law, ALRT or anyone else involved in creating, producing, storing or distributing the System shall not be liable for any direct, indirect, incidental, special or consequential damages and expenses whatsoever (including, without limitation, lost profits, and damages arising from lost data or business interruption) arising out of or in any way connected with use of any Diabetes Supply, the System and/or the System’s Contents, delay or inability to use any Diabetes Supply, the System and/or the System’s Contents, or for any of the System’s Contents, whether such damages are based on contract, tort (including negligence), strict liability or otherwise, even if advised of the possibility of such damages. You agree that to the fullest extent permissible under Singapore law, no licensor, supplier or information provider to ALRT or its affiliates, officers, directors, employees, agents, independent contractors or any of their successors or assigns, shall be liable to you in contract, tort (including negligence) or any other area of law for the information provided by them on or through the System.

  5.4. Where the Terms and Conditions exclude or limit the liability to you of any person which is not a party to these Terms and Conditions, you agree that such person may, in his own right, avail himself of the exclusion or limitation in accordance with the Contracts (Rights of Third Parties) Act (Cap. 53B).

  5.5 Data Breach Limitation of Liability    To the maximum extent permitted by applicable law, in no event shall ALRT or its third-party providers be liable to you or any third party for any indirect, incidental, special, exemplary, punitive, or consequential damages. This includes, without limitation, loss of profits, loss of goodwill, business interruption, or any damages resulting from loss of data, unauthorized access to data, or data breaches, even if ALRT has been advised of the possibility of such damages.

  5.6. You agree that to the fullest extent permissible under Singapore law, no licensor, supplier or information provider to ALRT or its affiliates, officers, directors, employees, agents, independent contractors or any of their successors or assigns, shall be liable to you in contract, tort (including negligence) or any other area of law for the information provided by them on or through the System.

  5.7. User Indemnification.

   You agree to indemnify, defend, and hold harmless ALRT, its affiliates, officers, directors, employees, agents, and third-party service providers from and against any and all third-party claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees and court costs) arising from or relating to:    (a). Breach of Security Rules: Your failure to maintain the confidentiality and security of your account credentials, passwords, or API keys.    (b). Unauthorized Access: Any unauthorized access to, or use of, the software or product resulting from your negligence or intentional misconduct.    (c). Data Violations: Any claim that data uploaded or transmitted by you into the software violates third-party privacy rights, intellectual property rights, or applicable data protection laws

6. Force Majeure

  6.1. You agree that ALRT shall not be liable for any and all losses, damages, costs, claims, and other liabilities that arise as a result of any delay or interruption in, or any non-delivery, or missed delivery or failure of the System and any services provided through the System due to circumstances beyond the reasonable control of ALRT or any of our employees, agents, independent contractors or service providers (including, but not limited to):

    (a) Acts of God, flood, drought, lightning, earthquake, weather conditions, or other natural disaster;

    (b) epidemic or pandemic;

    (c) collapse of buildings, fire, explosion or accident;

    (d) industrial dispute, strikes, industrial action;

    (e) sabotage,

    (f) terrorist attack, armed conflict, war (or threat thereof), disorder;

    (g) nuclear, chemical or biological contamination;

    (h) laws or acts of the Government or other public authorities; or

    (i) interruption or failure of utility services.

7. Users’ Agreement

  7.1. Users will not upload or transmit any communications or content of any type that infringes or violates any rights of any party.

  7.2. Users will not use this System for any purpose in violation, or as an accessory to the violation thereof, of the laws of the Republic of Singapore or international laws.

  7.3. Users will not use this System as a means to distribute advertising or other unsolicited material to any third party.

  7.4. Users will not post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person or entity as determined by us in our sole discretion.

  7.5. Users will not impersonate another person.

  7.6. To the fullest extent permissible under Singapore law, Users will not hold us or any of our affiliates, subsidiaries or parent company liable for damages including (but not limited to) loss of wages, revenue or business because of any Diabetes Supply or any services related to or provided by this System and/or the System’s Contents. The sole and exclusive remedy for dissatisfaction with any Diabetes Supply or the services of the System and/or the System’s Contents will be to stop using the System and/or the System’s Contents.

  7.7. To the fullest extent permissible under Singapore law, Users will indemnify and hold harmless us and any of our parent, subsidiary or affiliated companies or organizations, and any of our successors-in-title, assigns or licensees, together with any of their respective officers, directors, employees, agents and independent contractors, from and against any damages, losses, liabilities (including statutory liability and liability to third parties), judgments, awards, losses, costs or expenses (including reasonable legal fees and disbursements on a full indemnity basis) due to or arising out of the User’s:

    (a) access to and use of any System and/or the System’s Contents;

    (b) connection to the System;

    (c) release of the User’s (and, where applicable, a Non-Contracting Party’s) Account information to a third party;

    (d) breach of the Terms and Conditions, or

    (e) violation of any law or any rights of another person.

  7.8. Where a Legal Representative agrees to these Terms and Conditions to allow a Non-Contracting Party to use the System, and to the fullest extent permissible under Singapore law, the Legal Representative will indemnify and hold harmless us and any of our parent, subsidiary or affiliated companies or organizations, and any of our successors-in-title, assigns or licensees, together with any of their respective officers, directors, employees, agents and independent contractors, from and against any damages, losses, liabilities (including statutory liability and liability to third parties), judgments, awards, losses, costs or expenses (including reasonable legal fees and disbursements on a full indemnity basis) due to or arising out of the Non-Contracting Party’s:

    (a) access to and use of any device, the System and/or the System’s Contents;

    (b) connection to the System;

    (c) release of the Non-Contracting Party’s Account information in the Site or System to a third party;

    (d) breach of the Terms and Conditions, or

    (e) violation of any law or any rights of another person.

  7.9. Users agree to comply with all User responsibilities and obligations as stated in these Terms and Conditions.

  7.10. Users agree to use Pet Data solely for the purpose of monitoring the Pet’s condition and maintaining health records. Any monitoring or management of a Pet’s diabetic condition should be carried out in accordance with the advice of an Authorized Health Care Provider. Users shall not utilize this System and/or the software available through the System to aggregate Pet Data or download Pet Data.

  7.11. Users who are Subscribers agree to the payment terms contained in the System.

  7.12. Pet Owners (or, where applicable, the Legal Representatives thereof) authorize ALRT to send unencrypted emails to the Pet Owner and/or the Pet’s Authorized Provider for purposes of monitoring the Pet’s medical condition.

  7.13. ALRT may sell or supply the -products to Veterinarians , including continuous glucose monitoring (CGM) devices and related equipment, in connection with the Veterinarians’ use of the System, as well as other related equipment, accessories, or consumables that support such use.

  7.14. A User may, within a reasonable period of time and in accordance with Clause 6.15, reject any Device delivered to such User which is unfit for the purpose for which it is sold or supplied by ALRT. In such a situation, the User may require ALRT to repair or replace such Device under the Consumer Protection (Fair Trading) Act (Cap. 52A) (“CPFTA”).

  7.15. Where a User intends to reject any Device provided by ALRT pursuant to Clause 7.14, the User shall inform ALRT:

    (a) in the case of a defect that is apparent on normal visual inspection, within five (5) business days of delivery of such Device; and

    (b) in the case of a latent defect, within a reasonable time of the latent defect having become apparent.

  7.16. A User who does not inform ALRT of rejection in accordance with Clause 7.15 shall be deemed to have accepted the Device.

  7.17. A User who intends to reject any Device shall inform ALRT of such decision in the manner set out under Clause 26, or in such other manner as ALRT may specify.

  7.18. For the avoidance of doubt, ALRT shall not be required to repair or replace any Device if:

    (a) the defect(s) found in the Device arose because the User failed to comply with the oral or written instructions of ALRT or its manufacturer of such Device in relation to the storage, commissioning, installation, use or maintenance of the Device or good trade practice regarding the same;

    (b) the User alters or attempts to alter the Device without the consent of ALRT or its manufacturer; or

    (c) the defect(s) found in the Device arose as a result of fair wear and tear, or willful damage, negligence or abnormal storage or working conditions.

  7.19. Without limiting Users’ rights under the CPFTA, Users acknowledge and accept that the cost of repairing a Device may be disproportionately higher than the cost of replacing such Device. Users hereby agree that ALRT may, in its sole and absolute discretion, replace such Device instead of repairing it. Nothing in this section shall prevent ALRT from repairing a Device instead of replacing it as ALRT deems fit.

8. Users’ Representations

  8.1. All Users represent and warrant that they are at least 18 years of age and have the legal right and capacity to agree to these Terms and Conditions. The System is not intended for use by individuals under the age of 18. Any access or use of the System by a minor must be under the supervision of, and through an account held by, a parent or legal guardian who agrees to these Terms and Conditions and is responsible for such use.

9. Termination of Privileges

  9.1. ALRT reserves the right, but is not obligated, to terminate your privilege of using all or any portion of this System if you breach any of these Terms and Conditions. If ALRT receives notice or otherwise discovers that you have uploaded or posted information that infringes or violates a third party’s rights (including, but not limited to, their intellectual property and privacy rights), or is illegal, harassing, abusive or disruptive, ALRT may immediately terminate your access to the System, including all of your privileges or Accounts that you may have established in connection with the System.

  9.2. ALRT also reserves the right, but is not obligated, to remove any communications on the System that fail to conform to the Terms and Conditions, and edit or delete any communications on the System regardless of whether such communications violate the Terms and Conditions. We may, in our sole discretion, discontinue providing the System, or any portion thereof.

  9.3. These actions are in addition to and not in lieu or limitation of any other right or remedy we may have available at law. Further, we shall not be liable to you or any third party for any such termination or discontinuance of the System.

10. Copyright and Trademarks

  10.1. The marks are trademarks of ALRT and its subsidiaries and as may be protected by applicable state and federal trademark laws of Singapore, the United States and other jurisdictions. Other trademarks may appear in the System with permission from their respective owners. You are not authorized to use any of these trademarks by your access to this System. Please contact ALRT for any necessary consent. Your unauthorized use of trademarks appearing in the System may constitute trademark infringement, which could subject you to substantial civil penalties.

  10.2. Except for material in the public domain under United States and Singapore copyright laws, all material contained in the System (including all software, HTML code, Java applets, Active X controls and other code) is protected by United States and foreign copyright laws, including, where applicable, the copyright laws of Singapore. Except as otherwise expressly provided in these Terms and Conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained in the System without the prior consent of the copyright owner. None of the material contained in the System may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of ALRT. Violation of this provision may result in civil and criminal penalties.

  10.3. You may make single copies of materials displayed in the System for your own personal and noncommercial use only, provided any copies include the copyright and other notices displayed with the materials in the System. You may not distribute such copies to others, whether or not for a charge or other consideration, without prior written permission from ALRT or the copyright owner of the copied material.

11. Software Available through the System

  11.1. Any software that is made available for download or use through the System is the copyrighted work of ALRT and/or its suppliers. For any software not accompanied by an End User License Agreement, ALRT hereby grants to you a personal, non-transferable, and non-sublicensable license to use ALRT's proprietary software. To the extent that the software incorporates third-party components, ALRT grants you a sublicense to use such components, subject always to these Terms and Conditions and any applicable third-party license terms.

12. Passwords and Account Information

  12.1. Users agree and understand that they are responsible for maintaining the confidentiality of their passwords and Account information. Accordingly, Users agree that they will be solely responsible to ALRT for all activities that occur under their Account. Legal Representatives agree that they will be solely responsible to ALRT for all activities that occur under the Non-Contracting Party’s Account. If you become aware of any unauthorized use of your or, where applicable, the Non-Contracting Party’s password or Account, you agree to notify ALRT immediately at support@alrt.com.

13. Record and Monitor Care Plans

  13.1. Users will be able to access all information and services of ALRT through the System. By agreeing to these Terms and Conditions, Subscribers and Users consent to the following:

    (a) Veterinarians and Users who are authorized to do so by a Pet Owner may access and monitor the Pet data that a User uploads to the System, upload health or health-related information for inclusion in a Subscriber’s Account, and send email or text communications to the Pet Owner.

    (b) ALRT may send email and SMS text notifications that contain information related to a Pet’s care plan and other information to Subscriber, Authorized Health Care Provider(s), and/or Users that the Subscriber authorizes to receive such email or SMS text notifications. Users may send emails and SMS Texts containing such information to each other.

    (c) ALRT may send email and SMS text notifications that contain information related to a Pet’s care plan and other information to a Subscriber, Authorized Provider(s), and /or User that the Subscriber authorizes to receive such email notifications. Users may send emails and SMS Texts containing such information to each other.

14. Notices

  14.1. These Terms and Conditions are in electronic form. There may be information regarding the System and the services provided through the System that the law requires us to send you. We may send you this information in electronic form. We may provide the required information to you:

    (a) by email at the email address you specified when you signed up for a service provided through the System, if any;

    (b) by access to a website that will be designated in an email notice sent to you at the time the information is available; or

    (c) by access to a website that will be generally designated in advance for this purpose.

  14.2. Notices provided to you via email or SMS text will be deemed given and received on the transmission date of the email or text messages. As long as you can access and use the System, you have the necessary software and hardware to receive these notices. If you do not consent to receive any notices electronically, you must stop using the System.

15. Featured Links and Advertisements

  15.1. The System may contain hyperlinks to websites offered by parties other than ALRT. Such hyperlinks are provided for your reference and convenience only. ALRT is not responsible for the privacy practices or the content of such websites; nor does ALRT’s inclusion of hyperlinks to such websites imply any endorsement of the material on such websites or any association with their operators, including any websites that may indicate a special relationship or partnership with ALRT (such as co-branded pages or “powered by” or “in cooperation with” relationships). Unless otherwise specifically stated on this System, we do not endorse any product or service or make any representation regarding the reliability, quality or accuracy of any products or services featured in, or linked to, any advertisement, article or other content appearing on this System.

  15.2. We do not disclose personally identifiable information or unique identifiers to those responsible for the linked websites. The linked websites, however, may collect personal information from you that is not subject to ALRT’s control. To ensure the protection of your privacy, always review the privacy policy of the websites you may visit through links from this System before using those websites.

16. Linking

  16.1. You are not authorized to create links to any pages or sections of the System, other than the “homepage” of the Site, without the express authorization of ALRT. Under no circumstances may you “frame” the System or any of its content or copy portions of the System to a server, except as part of an internet service provider’s incidental caching of pages. Each page within the Site or parts of the ALRT Apps must be displayed in full (including all trademarks, branding, advertising and promotional materials), without any accompanying frame, border, margin, design, branding, trademark, advertising or promotional materials not originally displayed on the page within the Site or ALRT Apps.

17. Jurisdiction

  17.1. International Use, Governing Law and Jurisdiction     The System is controlled, operated, and administered by the Company from its offices within the Republic of Singapore. While the System is intended for international availability (including access by users in the United States and Canada), the Company makes no representation that the System complies with the local public policy, licensing restrictions, or specific statutory requirements of jurisdictions outside of Singapore. Users who access the System from outside Singapore do so on their own initiative and are solely responsible for ensuring that their use of the System complies with all applicable local laws.     You explicitly agree that these Terms of Service, your access to the System, and any dispute or claim arising out of or in connection with them shall be governed by, and construed in accordance with, the laws of the Republic of Singapore, without regard to its conflict of law principles. You hereby irrevocably submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any such dispute or claim, and you waive any objection to such venues on the grounds of inconvenient forum

  17.2. Class Action Waiver     To the maximum extent permitted by applicable law, you and the Company agree that any proceedings to resolve or litigate any dispute will be conducted solely on an individual basis. Neither you nor the company will seek to have any dispute heard as a class action, private attorney general action, or in any other proceeding in which either party acts or proposes to act in a representative capacity. No proceeding will be combined, consolidated, or joined with another proceeding without the prior written consent to all parties to all affected proceedings.

  17.3. If any of the provisions of the Terms and Conditions are held to be not enforceable by a court or other tribunal of competent jurisdiction, then such provisions shall be limited or eliminated to the minimum extent necessary so that the Terms and Conditions shall otherwise remain in full force and effect.

  17.4. The Terms and Conditions constitute the entire agreement between you and ALRT relating to the access and use of the System and any of ALRT’s services. The Terms and Conditions may not be modified, in whole or in part, except as described elsewhere in the Terms and Conditions. Anything contained on the System inconsistent with or conflicting with the terms of the Terms and Conditions is superseded by the terms of the Terms and Conditions. If you have confidentiality obligations related to the System, those obligations remain in force. The section titles in the Terms and Conditions do not limit the terms of these Terms and Conditions.

PRIVACY POLICY

18. Collection, Use and Disclosure of Personal Data

  18.1. We consider your use of the ALRT App and System to be private. However, we may collect, use, or disclose your personal data, including your use of the ALRT App and/or the content of your communications, in order to:

    (a) Provide the ALRT App, the System and its services to you. For pets, this includes monitoring veterinary conditions, treatment, or other veterinary care operations by authorized users such as Veterinarians or caregivers, always linked to the pet owner’s account;

    (b) Maintain and operate the ALRT App, the System and its services, ensuring continuity of care and veterinary monitoring;

    (c) Improve the ALRT App, the System and its service, aggregate and analyze data, and support healthcare or veterinary operations. Aggregate data may be anonymized and used for research, analytics, or service improvement.

    (d) Obtain payment for the use of the System;

    (e) Comply with applicable laws, regulations, or legal processes served on us in the jurisdictions where we operate.

    (f) Enforce and investigate potential violations of the Terms and Conditions; including, but not limited to, use of the ALRT App and this System to participate in, or facilitate, activities that violate the law; or

    (g) Protect the rights, property or safety of ALRT, its employees, agents, independent contractors, service providers and Users or the public.

By accessing, using the ALRT App and the System. Pet owners consent on behalf of their pets to the collection, use, and disclosure of pet health data. Deletion of data is strictly prohibited unless requested by the account holder or an authorized representative with documented consent. Unauthorized deletion or modification of data is not permitted under any circumstances.

  18.2. We may use technology or other means to protect the System, protect our Users, or stop you from breaching these Terms and Conditions. These means may include, for example, filtering to stop spam or increase security. These means may hinder or break your use of the System.

  18.3. The System may contain links to websites operated by third parties. ALRT has no control over the privacy policies and practices of such third party sites, and if you have any concerns, you are urged to review the terms of those websites for more information about the policies applicable to those websites before using them.

  18.4. Further information on the privacy practices of the System are contained in the Notice of Privacy Practices contained on the System.

19. IP Addresses

  19.1. We collect and log the IP address of all visitors to https://GluCurve.ca and https://GluCurve.com. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information so that we can properly administer our System and gather aggregate information about how our System is being used, including the pages visitors are viewing. This aggregate information may be anonymized and shared with advertisers, sponsors and other businesses. To maintain your anonymity, we do not associate IP addresses with records containing personal data. We will use IP address information, however, to personally identify you in order to enforce our legal rights or when required to do so to comply with the law.

20. Cookies

  20.1. “Cookies” are small pieces of information that some websites store on your computer’s hard drive when you visit them. Like many other websites, - https://GluCurve.ca, https://GluCurve.com, https://Glucurve.com/Console and any other websites, applications, or platforms operated or managed by ALRT (collectively, the “Sites”) uses cookies to provide us with information relating to the sources of our Site traffic. A cookie may be used to identify when your computer has accessed the Sites, ALRT uses this information for operational, analytical and editorial purposes.

21. Protection of Personal Information

  21.1. All health care related data that you enter into this System is encrypted with secure server software (SSL). The encryption means that your data is protected while it is being transferred over the Internet to our servers. In addition, health data is retained securely and cannot be deleted except by the account holder or an authorized person with documented consent, in compliance with applicable data protection laws.

22. Password and Account Security

  22.1. Users acknowledge that ALRT provides the System as a platform to store and manage information, including Pet Data and has implemented reasonable security measures to protect such information. Users are responsible for maintaining the confidentiality and security of their Account credentials and for all activities conducted through their Account, including regularly updating their password.

23. Third Parties

  23.1. Except as otherwise stated in these Terms and Conditions, ALRT does not provide any third party with access to your IP address or email address through https://GluCurve.ca, https://GluCurve.com, https://Glucurve.com/console or any other websites, applications, or platforms owned, operated, or controlled by ALRT (collectively, the “Sites”)

  23.2. We may provide third parties with anonymized, aggregate statistics about visitors, traffic patterns, and related information concerning the Site. Such data reflects usage patterns gathered during visits to the Site, but does not contain behavioural or identifying information relating to any individual User unless that User has expressly permitted such disclosure. No third party shall be permitted to delete or erase User data; any deletion requests must be made by the account holder or an authorised representative with documented authority.

24. Aggregate Information

  24.1. We use general traffic, Site usage, and length-of-stay information in reports to advertisers and business partners. This information is anonymized, shared only in aggregate form, and does not personally identify any User. We may also use aggregated data derived from glucose monitoring results (including data generated from Continuous Glucose Monitoring (CGM) devices, or other similar devices) for reporting, analytical, or commercial purposes, including use by healthcare providers, payers, and ALRT.

25. Communications

  25.1. ALRT may provide you with the opportunity to receive communications from it or third parties via email or SMS text.

  25.2. Communication that you send to us via the email links in our System may be shared with a customer service representative, employee, medical expert, agent or independent contractor that is most able to address your inquiry. We make every effort to respond in a reasonable and timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry.

  25.3. Unsecured Communications and Assumption of Risk.     The Company provides email and electronic communication functionalities as a matter of convenience only. You acknowledge and agree that electronic transmissions over the internet, including email, are inherently insecure, unencrypted by default, and do not provide a completely secure or confidential means of communication.     Despite the Company implementing reasonable technical and administrative security measures, the Company cannot and does not guarantee the privacy, security, or integrity of any data or communication while in transit. You explicitly acknowledge that your electronic communications may be intercepted, accessed, corrupted, lost, or viewed by unauthorized third parties while in transit to or from us.     By utilizing the System’s email or communication features, you voluntarily assume all risks associated with such data transmissions. If you require complete confidentiality or security for your communications, you must not use our email or electronic communication features and should instead utilize an alternative, secure, offline method. To the maximum extent permitted by law, the Company completely disclaims any and all liability, losses, damages, or claims arising out of or resulting from the interception, unauthorized access, or alteration of any communication or data while in transit to or from the Company.

  25.4. Except as required by paragraph 14 of these Terms and Conditions, you may decide at some point that you no longer wish to receive communications from our System. If you wish to stop receiving non-essential communications from our System, send an email to support@alrt.com or send regular mail to the following postal address

ALR Technologies SG Ltd.
9 Raffles Place, #26-01 Republic Plaza, Singapore 048619

  25.5. Video Conferencing, VoIP, and ePHI Disclaimers.   The Company may make certain video conferencing and Voice over Internet Protocol (VoIP) technologies available to you. You acknowledge and understand that utilizing these features may require you, your authorized representatives, or Company staff to discuss, transmit, or visually display your personal data, medical information, and Electronic Protected Health Information (ePHI) stored in our System.     (a) Assumption of Telehealth Risks. You explicitly acknowledge that internet-based audio and video communications are not completely infallible. The inherent risks of transmitting ePHI over VoIP and video networks include, without limitation: unauthorized interception, eavesdropping, network hacking, signal degradation, data corruption, and the unauthorized use, dissemination, distribution, printing, or copying of your ePHI or personal data by malicious third parties or entities completely outside the Company's control. By accessing and utilizing our video conferencing technologies, you voluntarily and knowingly assume all such risks.     (b) Third-Party Platform Disclaimer. You acknowledge that the video conferencing functionalities may be powered, hosted, or facilitated by third-party infrastructure providers (e.g., external telehealth or video communication vendors). The Company completely disclaims any and all liability for security failures, data leaks, or privacy breaches originating from or caused by these third-party platforms.     (c) No Guarantee of Absolute Security. While the Company implements reasonable and compliant security safeguards to protect your data within our System, the Company cannot and does not guarantee that video or VoIP transmissions will be completely secure, private, or error-free.     (d) Release of Liability. To the maximum extent permitted under applicable law, you hereby release, waive, and forever discharge the Company, its directors, officers, employees, and agents from any and all claims, demands, liabilities, damages, or losses arising out of, resulting from, or connected to the transmission, interception, or unauthorized disclosure of your personal data or ePHI during your use of our video conferencing technologies.

26. Complaint Process

  26.1. If you have a complaint or problem, or if you believe your privacy rights have been violated, you may email us at support@alrt.com. Our customer service department will forward your complaint to the appropriate ALRT department for response or resolution. If you don’t receive adequate resolution of a privacy-related problem, you may write to ALRT at:

ALR Technologies SG Ltd.
9 Raffles Place, #26-01 Republic Plaza, Singapore 048619

27. Contacting Us

  27.1. If you have any questions about the Terms and Conditions, the practices of the System, or your dealing with ALRT, you may contact us at: support@alrt.com.

Updated Last Sept 25, 2026